Last updated: 24 Jan 2026
This Privacy Policy explains how Tuba London (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from tubalondon.com (the “Site”), interact with our customer service, or otherwise engage with our products and services (collectively, the “Services”).
By using our Site or Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Site or Services.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, business operations, or applicable laws. When updates are made, we will post the revised version on this page and update the “Last updated” date.
How We Collect and Use Your Personal Information
We collect personal information about you to provide and improve our Services, process your orders, and communicate with you effectively. The data we gather depends on how you interact with us — for example, whether you’re browsing our website, placing an order, or contacting customer support.
In addition to the purposes listed below, we may also use your information to comply with legal obligations, enforce our terms of service, and protect our business and customers.
Types of Personal Information We Collect
Information You Provide Directly
You may share personal details with us when placing an order, creating an account, or communicating with our team. This may include:
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Contact details (name, email address, phone number, and billing/shipping address)
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Order details and payment confirmations
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Account login details such as usernames and passwords
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Shopping preferences, wishlists, or viewed items
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Customer support correspondence
Providing this information is optional, but some features or purchases may not be available without it.
Information Collected Automatically
We automatically collect certain data when you browse or interact with our Site. This includes:
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Device and browser information
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IP address and location (approximate)
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Website usage data such as pages viewed or time spent
This information helps us understand how users engage with our Site and improve our performance and user experience.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, track website performance, and personalize your experience. You can manage cookie settings through your browser, though disabling them may limit certain features.
For more details, visit Shopify’s Cookie Policy, as we use Shopify to host and power our online store.
Information from Third Parties
We may receive data from service providers such as:
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Shopify, which powers our online store
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Payment processors, which securely process your transactions
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Marketing and analytics partners, who help us understand performance and customer preferences
We handle all third-party data in accordance with this Privacy Policy.
How We Use Your Information
We may use your personal information for the following purposes:
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Order Fulfillment: To process orders, arrange shipping, and handle payments, returns, or exchanges.
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Account Management: To create and maintain your account, allowing you to access your order history and preferences.
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Customer Communication: To send order updates, respond to inquiries, and provide customer support.
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Marketing and Promotions: To share offers, updates, or recommendations — only with your consent.
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Fraud and Security Monitoring: To prevent fraudulent transactions and ensure the integrity of our Site.
How We Share Your Information
We may share your personal data only when necessary, including:
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With trusted service providers (e.g., payment gateways, couriers, IT support).
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With business partners like Shopify, to manage transactions and improve our services.
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With legal authorities if required by law or for fraud prevention.
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Within our corporate group for operational purposes.
We do not sell or trade your personal data.
User-Generated Content
If you post reviews or comments on our website or social media, they may be publicly visible. Please avoid sharing personal or sensitive information in public forums.
Links to Third-Party Websites
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing personal information.
Children’s Privacy
Our Services are intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us to have it removed.
Data Security and Retention
We implement reasonable security measures to protect your data, but no system is completely secure. Please avoid sending sensitive information through unencrypted channels.
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
Your Rights and Choices
Depending on your location, you may have the right to:
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Access, update, or delete your personal information.
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Request a copy or transfer of your data.
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Restrict or object to certain data uses.
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Withdraw consent for marketing communications.
To exercise these rights, please contact us using the details below. We may verify your identity before processing your request.
International Data Transfers
Your information may be processed outside your country of residence, including in regions like the UK, EU, or the United States. We rely on recognized legal frameworks, such as the Standard Contractual Clauses, to safeguard international data transfers.
Complaints
If you have concerns about how we handle your information, please reach out to us first. You also have the right to file a complaint with your local data protection authority.
Contact Us
For any questions or requests related to this Privacy Policy, please reach out using the details below:
Company Name: Tuba London Ltd
Business Email: tubalondon.co.uk@gmail.com
Business Address: Suite 5003, Unit 3A, 34–35 Hatton Garden, London, Holborn, England, EC1N 8DX
WhatsApp: +44 7490 348108
Reg No: 15813297