Shipping Method
At Tuba London, we generally provide standard shipping for all orders. However, in certain circumstances where timely delivery is essential, express shipping may be required. If our customer support team advises you to choose express shipping to ensure on-time arrival, please follow their recommendation. If your event date is flexible, standard shipping will typically suffice.
Shipping Costs
Shipping charges are determined by the weight, size, and destination of your parcel. The exact shipping fee will be shown at checkout, allowing you to review and confirm the cost before completing your purchase.
Processing Time
Many of our garments are designed for special occasions such as weddings, which can influence production times. More intricate designs may require extended stitching and preparation. Additionally, processing time may vary depending on our current order volume. For the most accurate estimate regarding shipping and delivery, we encourage you to contact us with the product link.
The minimum shipping timeline is 12 days. For ready-to-wear (pret) items, shipping may be quicker. We prioritize orders according to event dates to help ensure your outfit arrives in time. For instance, if your event is within 12 days, we may process your order ahead of one scheduled further out. Please reach out to us directly for assistance with timely delivery.
Delivery Time
Your delivery timeframe depends on several variables, including your chosen shipping method, destination country, courier capacity, and external factors like customs procedures, political disruptions, natural disasters, or airspace closures. Delays caused by such factors are beyond our control and do not qualify for refunds or cancellations.
International Shipping
We ship internationally to a wide range of countries. Please note that any customs duties, taxes, or import charges are the customer’s responsibility. We recommend checking with your local customs office for more information about these potential costs before placing your order.
Order Tracking
Once your package has been dispatched, you’ll receive a notification via email or SMS containing your tracking number and instructions on how to track your parcel’s progress.
Shipping Restrictions
Certain items may be subject to shipping limitations due to legal or safety regulations. Any such restrictions will be noted on the product page or during checkout.
Address Accuracy
Please ensure your shipping address is accurate and complete before placing your order. Inaccuracies can result in delivery delays or failed shipments. Tuba London is not liable for any misdeliveries caused by incorrect address details provided by the customer.
Duties & Taxes
Any applicable import duties, taxes, or customs fees are to be settled by the customer upon receipt. These charges differ by country and are set by local customs authorities.
Shipping Partners
We collaborate with reputable delivery services such as DHL and Skynet to ensure your items are delivered safely and on time.
Shipping Delays
While we aim for timely deliveries, unforeseen circumstances—like courier service interruptions, customs inspections, holidays, or regional instability—can cause delays. We appreciate your patience and will keep you updated on any changes to your shipment status.
Customs Delays
Tuba London is not responsible for delays caused by customs procedures. We advise checking your country’s import regulations prior to placing your order.
Company Information
Tuba London is a registered private limited company based in the UK.
For any questions or assistance, feel free to contact us via our customer support channels or live chat.